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Frequently Asked Questions

Frequently Asked Questions

Q. I read in the papers some deliveries are charging the recipient before the parcel is delivered. Do You?

A. No. This refers to items coming from EU countries, where the VAT and customs handling charges are to be paid by the recipient prior to delivery. We ensure any shipments come to us first, so we pick up the bill, then we ship to you without any extra charge.

Q. Do you still deliver to Northern Ireland?

A. Yes, deliveries to NI currently remain the same.

Q. Do you deliver outside of the UK?

A. Yes, we are now able to offer Mullan Lights throughout most of the EU, no additional charges will apply.  JD Burford Lights made here in the UK  can be delivered to the EU but the recipient will need to pay local VAT and Handling charges to the carrier directly. Deliveries outside the EU are as normal.

Q. What are the lead times for your lights?

A. Our lights are made to order and this takes time, lead times are shown on the respective light page and in the checkout. We place orders with respective factories every week, normally for a number lights at a time, these go into production in strict rotation, hence we give a fair estimate of the delivery time, this can however vary a few days, depending how busy the factory in question may be. We aim to get all orders out as quickly as possible.

Q. I placed an order but haven't had an email confirmation?

A. Our website automatically acknowledges your order with an email, this happens instantly, (allow a few minutes) so if you have not received the email, please check your spam / junk folder. If you do not get this, you probably will not get our emails confirming when your lights will be ready and delivery tracking emails.

Q. I placed an order, but now I have changed my mind?

A. OK, we all have second thoughts, if you cancel within 72 hours, we will simply cancel the order and refund you fully. After that it depends on which factory your light are with, if production has already started, we will see if it can be stopped. If you've left it too long then the order may have to stand. Sooner you tell us the sooner we can act.

Q. Are your lights dimmable?

A. All our lights can be dimmed, if your using LED light bulbs you need a dimmable bulb and suitable dimmer switch, we also supply these options.

Q. I would like a different colour or finish to my light.

A. Many of our lights have multiple finishes or colours shown as options, if you want something different let us know we may well be able to help.

Q. I have received my light and now don't want it, can I return my light?

A. All our lights are either made to order from scratch (Mullan Lighting), or in the case of Burford Lights, assembled and painted to your order. So in short Mullan lights cannot readily be returned, J D Burford lights can but could incur a charge. Click here for full details on returns.

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