We want you to be happy with your purchase and would like to resolve any issues if at all possible so please contact us first. We reserve the right to replace or repair any faulty product.
All Mullan Lighting lights are bespoke, hand made for you, when you order them, they are therefore non-returnable, in the unlikely event they arrive damaged or if there is a technical issue, please contact us first so that we can assess what needs to be done. We may require a photograph of the light to speed assistance. We or the manufacturer reserve the right to replace or repair the fitting as appropriate, and will contact you with details as each case is different.
If you choose to return the order (or part ) a charge of 50% of the full selling price will be deducted from the refund, the cost of return is your responsibility.
J D Burford's Lights are assembled at the time of the order and painted as per your request, we can therefore be more flexible on returns. Colours that readily accommodated are cream, silver, blacks and dark grey. All other colours are only supplied by special request and as such regarded as bespoke orders as we have to pay a surcharge of £20 per colour. This will be deducted from the refund.
Returned goods must be unused and have not been installed or fitted and returned in original (or good) packing, they will not be accepted where goods have been used or installed and prevent them being re-sold as new. Always return items by a method that can be tracked and keep a receipt.
We can arrange collection of a return and will quote if required, these costs to be deducted from refund.
Your Cancellation Rights - Consumer Rights Act 2015
Products that are bespoke (made to order) are not covered under the Consumer Rights Act 2015 so they cannot be cancelled or automatically returned unless otherwise agreed.