Terms and Conditions of Use

This Website is operated by Great Lighting UK Limited (We) Registered in United Kingdom No: 10020673.

Reg Office: 20-22 Wenlock Road, London N1 7GU.

By using this Website you agree to the terms within which govern its use.

Our principal contact is via email at admin@greatlighting.co.uk - we endeavour to reply to all messages within two business days. You agree that e-mail will be used as the standard means of communication.

You place the order by completing the checkout process on the Website and we shall send you an e-mail acknowledging your request, which does not constitute order acceptance. Order acceptance and completion of the contract will take place when the order is dispatched, we agree to supply the goods in a timely manner. A completion / delivery email confirms acceptance of the order.

Your Contract

We reserve the right to cancel the contract if one or more of the Goods you ordered was listed at an incorrect price or with an incorrect description or availability due to a typographical error or an error in the pricing information.

If your contract is cancelled you will be notified by e-mail and any sum deducted from your credit card shall be reimbursed. You shall not be entitled to any additional compensation for disappointment suffered.

Returns

Your Cancellation Rights - Consumer Rights Act 2015

All our Lights are made to order (or if they are bespoke) they are therefore exempt from the Consumer Rights Act 2015 so they cannot be cancelled or automatically returned unless otherwise agreed.

We want you to be happy with your purchase and would like to resolve any issues if at all possible so please contact us first.

However if you change your mind within 72 hours we will try and negotiate cancellation of the order, if the goods are already in process then the contract will stand. The sooner you let us know the more likely it is that we can cancel the contract.

Please bear in mind the acceptable colour variations on Mullans Antique finishes.

If you choose to return the order (or part ) a charge of 30% of the full selling price will be deducted from the refund, the cost of return is your responsibility.

Returned goods must be unused and have not been installed or fitted and returned in original (or good) packing, they will not be accepted where goods have been used or installed and prevent them being re-sold as new. Always return items by a method that can be tracked and keep a receipt.

We can arrange collection of a return and will quote if required, these costs to be deducted from refund.

Faulty Products

In the unlikely event there is a problem with the order, please advise the seller as soon as possible. We or the seller reserve the right to replace or repair the fitting as appropriate, and will contact you with details as each case is different.

Privacy & Cookies

Privacy, security and confidentiality are important to us. Collection of data is done solely to understand our customers, so that we may provide the best service suited to you the customer. We will only contact you in relation to supply and fulfilling the order, by phone or email as appropriate. We will only contact you with offers in our email newsletters if you have agreed to that either by accepting newsletters when making your purchase or by joining our mailing list via our Website or social media. 

All mediums will provide the opportunity to unsubscribe at anytime.

We do not hold any credit card information at any time - all card transaction are done via a secure card processor, (such as PayPal) each of which will process data on a secure server and safe environment. For this reason we request you do not send card details by email.

Cookies are used as an essential part of the ecommerce function need to operate a sales Website.

For full details of Cookies  & our updated Privacy Policy (Jan 2018) please see Cookies & Privacy Page

Liability

Great Lighting UK Limited (We) attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. We do not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties. We do try to ensure our systems are clean.

We do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services from us or our sellers

We will do our best to correct errors and omissions as quickly as practicable after being notified of them.

We make no representations about the fitness for a particular purpose of any of the products or services available on this website.

We do not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

We will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

This Liability section applies only to the extent permitted by law.

Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

We reserve the right to amend these terms and conditions from time to time.